Ddr4 Privacy Policy
Malaysia User Data Protection
At ddr4, your privacy is our priority. This Privacy Policy clearly outlines how we collect, use, store, and protect your personal information as a user of our online entertainment platform in Malaysia.
Information We Collect
When you register and use the ddr4 platform, we collect several categories of information to ensure the service runs smoothly and securely. This information is collected directly from you or automatically during your use of the platform.
The categories of information we collect are as follows:
- Account Information: Your full name, email address, phone number, date of birth, and password as provided when you registered your ddr4 account.
- Payment Information: Details of the payment methods you use, such as TNG eWallet, Maybank2u, or other payment methods in MYR (RM). We do not store full credit card numbers — all payment processing is handled through secure payment providers.
- Device & Browser Information: Your IP address, device type, operating system, browser type, and screen resolution are collected automatically for security purposes and to optimise your user experience.
- Usage Data: Records of in-platform activity, including games played, access times, betting history, and interactions with platform features.
- Cookies and Tracking Technologies: Session information and user preferences are stored via cookies to enable a smoother, faster navigation experience.
Purpose of Data Use
Your information is used to create, verify, and manage your ddr4 account, including password recovery and identity verification for account security.
Payment details in RM are used solely to securely process your deposits and withdrawals. Every transaction is verified through a multi-layered security system.
Usage data helps us understand usage patterns in order to improve platform features, reduce load times, and deliver more relevant content.
Device information and activity are analysed to detect unusual behaviour, protect accounts from unauthorised access, and maintain platform integrity.
Your account information is accessed by the ddr4 support team only when necessary to resolve technical issues, disputes, or enquiries related to your account.
Your email address and phone number are used to send important notifications related to your account, suspicious activity, or relevant service updates.
Cookies & Tracking Technologies
The ddr4 platform uses cookies and similar tracking technologies to enhance your user experience. Cookies are small data files stored on your device when you browse our website.
We use several types of cookies:
- Session Cookies: Required to maintain your login status during an active session. It is automatically deleted when you close your browser.
- Preference Cookies: Saves your language, display, and interface preference settings so you do not have to reconfigure them each time.
- Analytics Cookies: Used internally to understand how users interact with the platform, helping us make ongoing improvements.
You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality.
Data Storage & Security
All ddr4 user data is stored on servers protected with industry-grade encryption. Database access is strictly limited to authorised personnel and controlled through a multi-layered authentication system.
All communications between your device and ddr4's servers are protected by SSL/TLS protocols. This means sensitive information such as passwords and payment details in RM cannot be intercepted during transit.
Active account data is retained for the duration the account remains active and for a defined period after account closure for legal compliance purposes. Data that is no longer needed will be securely deleted in accordance with our internal procedures.
Ddr4's security systems undergo regular reviews and testing to identify and address any potential vulnerabilities. We continuously update our protection systems to ensure compliance with the latest security standards.
Sharing Information with Third Parties
Ddr4 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your consent. However, there are limited circumstances where sharing information is necessary:
Payment information is shared with legitimate, approved payment service providers solely for the purpose of processing deposit and withdrawal transactions in RM. These providers are bound by strict confidentiality agreements.
Ddr4 may be required to disclose user information to the relevant authorities where there is a valid court order, legal investigation, or Malaysian regulatory compliance requirement.
User Rights Over Personal Data
As a ddr4 user, you have certain rights regarding your personal data. We respect these rights and endeavour to process all requests within a reasonable timeframe.
You have the right to request a copy of the personal information we hold about you. This request can be submitted to the ddr4 support team via our support email.
If you find that your personal information is inaccurate or outdated, you have the right to request that we correct or update it. You may also update certain information directly through your account settings.
You may request the deletion of your account and personal data, subject to legal retention requirements. Deletion requests will be processed in accordance with our internal policies and applicable Malaysian legislation.
Policy Changes & Contact Us
Ddr4 reserves the right to update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or service improvements. Any material changes will be communicated to users via a notice on the platform or through their registered email.
We encourage you to review this page periodically to stay informed about how we manage your information. The date of the most recent update will be displayed at the top of this page.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the ddr4 support team. We are committed to addressing every enquiry seriously and within a reasonable timeframe.
Email: [email protected]
We aim to respond within 48 hours on business days.
